Refund and Return Policy
We want you to be satisfied with your purchase. This Refund and Return Policy explains when returns, replacements, store credits, and refunds may be available for products purchased through AvaRoams.
1. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from the product you ordered, please contact us within 7 days of delivery.
To help us review your request, please provide:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
- Any other relevant information that may help us assess the problem
Please keep the original packaging and the item until your request has been reviewed.
Depending on the circumstances and availability, an approved claim may qualify for:
- A replacement
- Store credit
- A refund to the original payment method
2. Return Eligibility
To be eligible for a return, the item should generally be unused, unworn, and in its original condition and packaging.
Items that have been used, damaged after delivery, altered, washed, or returned without the original packaging may not qualify for a return.
Because products may be supplied by different third-party brands or fulfillment partners, specific return requirements may vary depending on the item. Please follow any return instructions provided for your order.
3. Items That May Not Be Eligible for Return
Certain products may not be eligible for return or refund because of hygiene, safety, personalization, or other product-specific considerations.
Examples may include:
- Personal-use or hygiene-sensitive items
- Personalized or customized products
- Items that have been used or worn
- Products damaged through improper use or handling
- Items specifically identified as non-returnable at the time of purchase
If you are unsure whether an item is eligible, please contact us before sending it back.
4. Return Process
If you would like to request a return, please contact us at support@avaroams.com with your order details and the reason for your request.
Do not send an item back before receiving return instructions. We will review the request and, where applicable, provide information about the return process and destination.
The customer may be responsible for return shipping costs unless the return is due to an incorrect, defective, damaged, or otherwise erroneous order on our part.
5. Refunds
Once an approved return is received and reviewed, we will determine whether a refund is applicable.
Approved refunds are generally issued to the original payment method used for the purchase. The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
A refund may not be issued until the returned product has been received and inspected, where an inspection is required.
6. Store Credit and Replacements
In some situations, we may offer store credit or a replacement instead of a refund. The available resolution may depend on the condition of the product, product availability, the reason for the return, and the circumstances of the order.
If a replacement is approved but the original product is no longer available, we may offer an alternative resolution where appropriate.
7. Shipping Fees
Original shipping fees are generally non-refundable, unless the return or replacement is required because of an error on our part, such as sending an incorrect item or delivering a product that arrived damaged or defective.
Return shipping costs are generally the customer’s responsibility for returns based on preference, change of mind, or other reasons not caused by an error on our part.
8. Late or Missing Refunds
If your refund has been approved but you have not received it, first check your bank or payment account and allow the processing time required by your payment provider.
If you still cannot locate the refund after the applicable processing period, please contact us at support@avaroams.com with your order information so we can assist you.
9. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order. Cancellation may not be possible once an order has been processed, shipped, or handed over to a fulfillment or delivery provider.
If an order can no longer be cancelled, you may need to follow the applicable return process after delivery.
10. Delivery Issues
If your package appears damaged when delivered, please document the condition of the package and product with photographs where possible and contact us within 7 days of delivery.
For packages that appear to be delayed, lost, or marked as delivered but not received, please contact us with your order details so we can review the situation and determine the appropriate next step.
11. Changes to This Policy
We may update this Refund and Return Policy from time to time to reflect changes to our products, fulfillment arrangements, or business practices.
Any updated version will be published on this page with the revised information. We encourage customers to review the policy before making a purchase.
12. Contact Us
If you have questions about a return, replacement, refund, damaged product, or order issue, please contact us:
Email: support@avaroams.com
When contacting us, please include your order number and relevant details so we can review your request as efficiently as possible.