Shipping Policy

At AvaRoams, we aim to make the shipping process as clear and straightforward as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Availability

We ship eligible orders to customers in the United States and internationally. Shipping availability may vary depending on the product, destination, fulfillment partner, and applicable shipping restrictions.

Some products may have specific shipping limitations, which will be indicated during the ordering process where applicable.

2. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time refers to the time required to prepare and dispatch an order. It does not include the time required for the package to travel to the delivery destination.

Orders placed during weekends, public holidays, major sales periods, or other high-volume periods may require additional processing time.

3. Estimated Delivery Times

Estimated delivery times are as follows:

  • United States: 7–15 business days
  • International orders: 10–20 business days

These are estimated delivery windows rather than guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier, customs procedures, weather, holidays, and other circumstances outside our control.

4. Tracking Information

Once your order has been shipped, tracking information will generally be provided by email when tracking is available.

Tracking updates may take some time to appear after the package has been dispatched. Customers can use the tracking information provided to monitor the progress of their shipment.

For some international shipments, tracking information may become more detailed as the package moves through different stages of transportation or reaches the destination country.

5. Customs, Duties, and Taxes

International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Any customs duties, import taxes, or similar charges that may apply are generally the responsibility of the customer unless otherwise stated at checkout.

Customs processing can also extend the estimated delivery time. AvaRoams does not control the customs policies or processing times of individual countries.

6. Shipping Delays

Although we provide estimated delivery times, delays can sometimes occur due to circumstances beyond our control.

Possible causes include:

  • Customs processing or inspections
  • Weather conditions
  • Public holidays
  • Carrier or logistics delays
  • High shipping volumes
  • Incorrect or incomplete delivery information
  • Transportation disruptions
  • Other unforeseen circumstances

AvaRoams is not responsible for delays caused by customs authorities, courier companies, transportation disruptions, or other circumstances outside our reasonable control.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an incorrect or incomplete address is provided, please contact us as soon as possible at support@avaroams.com. We will try to assist where possible, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping charges may apply if an order needs to be reshipped because of incorrect or incomplete information provided by the customer.

8. Lost, Delayed, or Undelivered Orders

If your order appears to be significantly delayed, please first check the tracking information provided by the carrier.

If the tracking information shows that a package has been delivered but you cannot locate it, please check with household members, neighbors, building management, or the local delivery provider where applicable.

If you still cannot locate your order, contact us at support@avaroams.com with your order number and tracking information so we can review the situation and provide assistance where possible.

9. Damaged Packages

If your package arrives visibly damaged, we recommend taking photographs of the package and its contents before disposing of any packaging materials.

If the product itself is damaged or defective, please contact us within 7 days of delivery in accordance with our Refund and Return Policy.

10. Multiple Products and Separate Shipments

If an order contains multiple products, items may sometimes be shipped separately depending on product availability, fulfillment location, or logistics arrangements.

As a result, products from the same order may arrive in separate packages and at different times. Where tracking is available, separate tracking information may be provided for individual shipments.

11. Delivery Estimates and Responsibility

The delivery timeframes provided on this page are estimates intended to help customers understand the expected shipping timeframe.

AvaRoams does not guarantee a specific delivery date and cannot be held responsible for delays caused by third-party carriers, customs authorities, weather events, holidays, or other circumstances outside our control.

12. Shipping Questions

If you have questions about your shipment, delivery status, tracking information, or shipping destination, please contact us:

Email: support@avaroams.com

When contacting us about an order, please include your order number and any available tracking information so we can assist you more efficiently.

13. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our products, shipping arrangements, fulfillment partners, or business practices.

Any updated version will be published on this page. Customers are encouraged to review the Shipping Policy before placing an order.